tech support
expert technical support
"we have been supporting Windows computers since its first release"
mdctech is your technical backstop providing front-line, second tier, and senior engineering level support in one engagement. We are final tier support and often are the IT support for other IT support companies.
We have the knowledge, experience, patience, fortitude, and drive for answers,
to see any hardware challenge through to at least a diagnosis, and resolution if budget permits.
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Subject matter experts Windows Desktop and Server
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Subject matter experts Wireless / DNS
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Microsoft 365 Azure / Google Workspace
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Application installation and support
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Devices support, phones, tablets, Smart TV's
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PC's and laptops service and hardware repairs
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Remote, phone, and onsite support
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Proven track record of success, one-off jobs too hard for others
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Specialists for industrial class computer equipment
Servicing clients Nationwide and scattered across 6 continents
Full confidence, no excuses, no tech jargon, no attitude.
Over 85% support calls solved in one day, many in the first call ...
mdctech service desk support response % chart
small business IT outsource
mdctech outsource IT
"delivering corporate IT service on a small business budget"
mdctech offer full outsource ICT services for small business effectively becoming your IT department including full IT Management across all technologies, and front-line through to expert level technical support.
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Full Systems management across all technologies
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ICT Service Desk 8x5 with 1st/2nd tier, and senior engineering capability
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Cost-effective agreements for small business and professional individuals
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Technology spending audits, reviews, and reduction
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Equipment auditing, tracking, and lifecycle management
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Organisation accounts and subscriptions management
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3rd party ISP/Manufacturer/Supplier management
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Incident and IT project management, Product release management
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Business analysis and transformation
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Industry SAAS applications support*
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Access to wholesale direct pricing for most hardware brands
hardware sales + service
mdctech gear supply
"budget conscious hardware supply and purchasing advice"
mdctech are IT equipment resellers and a hardware service and repair shop.
We only supply top brands with a focus on reliability and ease of use for business, and performance for production, gaming, and other high-end operation.
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Intel based hardware solutions
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Equipment lifecycle management
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Full migration services (all your files and settings preserved)
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Full product catalogue, we can source from most countries
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Competitive pricing and honest buying advice
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Lease and 'lease to own' financing options available
mdctech will also attempt to render repair on any hardware that has failed where replacement parts can be sourced (excluding phones and tablets).
pc's all-in-one computers laptops phones tablets watches + smart devices
screens printers plotters scanners keyboards mice + peripherals
tvs soundbars speakers headphones mics cameras film drones pro audio
warranty claims insurance reports hardware + electronics repairs*
custom build
custom designed and built computers
"we have been designing personal computers for over 30 years - tens of thousands built"
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High-end high performance desktop computers for specialist application
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Latest and recent chipsets, liquid cooling, and super fast storage
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Machines tailored to your exact specifications or software requirements
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Only top brand components used, trusted after years of testing data
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Prompt order turnaround and delivery nationwide
video audio and animation production
graphic, engineering, and civil design
workstation class for server operation
entry-level, mid-range, and high-end gaming rigs
new devices setup
tech and devices setup
"assisting you in quickly getting going, and getting the most out of your kit"
We can assist you to 'setup' virtually anything tech, from smart rings to smart fridges and all the tech in between.
Offering a friendly service and an eye for detail, we will suggest any improved way to operate gear, point out any integrations that may be available to you, and apply common sense to physical deployment challenges ensuring the cleanest possible installations, considered equipment placements and tidy cable management.
desktop computers - laptops - printers
phones - tablets - smart watches
smart tv and other smart home devices
broadband
mdctech broadband services
"we have partnered with 2talk to provide our customers with fast reliable internet"
mdctech are now a broadband reseller, partnering with 2Talk to delivery quality, reliable and fast internet services with comparable or cheaper pricing.
We deal direct with Chorus, have full 'line' visibility and testing functions, and effectively become your ISP ... giving your business a friendly first point of contact for any internet problems. You are not just another number to mdctech, we understand the critical importance of internet connectivity.
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Fibre and 4G Wireless broadband options
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Residential and Small Business plans
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Hyperfibre specialists
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Comparable pricing
Super high-speed internet both download and upload speeds
Solve Teams video and audio problems and turbo boost SharePoint / OneDrive
Download speed
Upload speed
Standard MAX Fibre
~950 mb/s
~450 mb/s
Hyperfibre 2000
~2000 mb/s
~2000 mb/s
Hyperfibre 4000
~4000 mb/s
~4000 mb/s
Hyperfibre 8000
~8000 mb/s
~8000 mb/s
audio visual
mdctech av service
"professional solutions for work and play"
mdctech are specialists in group video conference setups. We have proven combinations of conference kit for both small teams are larger group conference scenarios that are simple to use and compatible with all the latest conference platforms including Teams, Zoom, Meet, WhatsApp, Messanger etc.
mdctech also have broadcast engineering experience and are well versed with music recording and production, and offer professional sound tech services.
We are also gamers at heart, and pride ourselves in setting up esthetically pleasing gaming setups for young and 'big' kids alike.
boardroom + conference room setups
home theatre + gamer setups
events and trade show setups
pro audio + sound tech service
wireless
enterprise wi-fi solutions
"mdctech are wireless specialists with decades of expertise"
mdctech understand the importance of reliable fast wi-fi for business. We continually test wireless hardware and emerging technologies and always offer the latest solutions whilst considering your budget.
We also understand the underlying technology and all the physical constraints that affect wireless signal and performance, and can custom configure and deploy wireless solutions for any location or environment.
mdctech exclusively supply Ubiquiti Enterprise Wireless solutions.
voip phone solutions
voice over ip
specialists in SIP services since the first hardware releases in the mid noughties
mdctech are voice over IP specialists with decades of experience having put some of the first SIP phones on desks in New Zealand back when the country was still on DSL internet and VoIP was an emerging technology.
We have partnered with 2talk to offer affordable options and competitive plans, and can supply all manner of phone equipment from a huge catalogue including all the top manufacturers.
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Cloud based PABX with no need for any local switching gear
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Huge range of modern phones Grandstream, Yealink
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Cable connected, wi-fi, android, teams integrated, wireless DECT phones
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Custom phone system configurations and tailored call flows
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Voicemail direct to email, easy call diverting and
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Phones that operate the same at work or home (or any location)
mdctech exclusively supply Grandstream phone equipment (made in USA).
industry application
industry specific IT support
"our breadth of knowledge and experience allows us to work with clients in any industry"
mdctcech are application specialists and well versed with SAAS cloud systems and other industry software that can help manage your business, improve efficiencies, realise sales opportunities, streamline operations and/or office your customers improved service.
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Shop, factory, yard, job, project, time, staff and/or customer management
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Bespoke and financial systems integrations
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Any system, any platform, any industry
support 3D printers - connected CNC systems - plasma cutters - laser etchers
support Industry specific software and saas cloud applications and web systems
currently supporting IT for customers across a broad range of industries
work from home
remote office solutions
"work from home or anywhere abroad like you are in the office"
mdctech have a number of 'remote office' and 'work from home' solutions we provide for our customers covering both computer connectivity and phones.
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Fast and convenient remote desktop solutions - Windows and Mac
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Internal VPN's for data access and external VPN's for protection
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Legacy application hosting and simplified web remote access
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Cloud PABX services and cost-effective landline roaming
We can build a remote access solution to give you fast access to any legacy application regardless of what the developer or software limitations are.
security + safety
security + monitoring systems
"adding visibility and insight for managers and business owners"
mdctech are seasoned professionals when it comes to security matters, it is a focus when we design and build hardware and software systems, any time we work with client data, and when we manage IT projects and deployments.
mdctech understand both digital and physical security and Mal has been known to pick locks (i.e. find lock design failures) over professional locksmiths that prefer a destructive method of regained entry.
We also focus on safety, employing monitoring and tracking systems and the lastest in security camera technologies.
security cameras - motion recording - night vision - numberplate read - timelapse
power + temperature + internet monitoring reporting and alerting
password + accounts + subscriptions management - password vault systems
vehicle + equipment gps tracking systems - equipment asset registers
staff computer usage + work from home productivity monitoring
new staff vetting + background checks exiting staff procedure
malware response
exploit investigation and response
"we have a long history working in IT security and forensics"
mdctech are strongly focused on digital and physical security and have consulted to corporate organisations on company-wide security matters.
We are the cleanup crew after a phone or device virus infection or worse, but also try to focus on preventative measures including muti-factor authentication for online accounts, ringfencing old unprotected systems, and promoting strong password ethic with our customers.
mdctech clients enjoy the benefit of being able to forward us any questionable email they are unsure about for a prompt analysis and authenticity confirmation, giving them piece of mind and often averting potential mishaps.
IT security audits - credit card fraud investigations - emergency response
Malware Spyware Adware Ransomware source tracking and cleanup
forensic service - data recovery - email tracking - staff dismissal procedure
